Help Center

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Here at Venture we pride ourselves on fantastic customer service, that's why we we created the help center. The help center is an ever expanding base of questions and answers, any question you have there's sure to be answer! If you can't find the answer you're looking for hit one of the buttons below to get in touch with one of our helpful advisors.

Contact Us

Ask us a question! 

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Deliveries & Returns

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Deliveries

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A standard and express option is available for the Mainland UK only, both fully trackable. Both our standard and express delivery is sent via Royal Mail. 

Orders that are applicable for free next working day delivery must be ordered before 3pm to be shipped the following day. Orders placed after 3pm on Fridays will not be dispatched till the following Monday.

Your tracking information will be included in your shipping confirmation email. You can also log into your account and hit 'view my order' to find your tracking information once the order has been dispatched.

Zone 1 Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Sweden £12.99 2-7 Days
Zone 2 Austria, Czech Republic, Denmark, Slovakia £17.99 3-5 Days
Zone 3 Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia £25.99 4-9 Days
Zone 4* Bosnia and Herzegovina, Iceland, Norway, Serbia £44.99 4-7 Days
Zone 5* Switzerland £39.99 3 Days
Zone 6 USA, China Contact Us Contact Us

* Shipping cost includes customs clearance charges.

Your tracking information will be included in your shipping confirmation email. You can also log into your account and hit 'view my order' to find your tracking information once the order has been dispatched.

If your order tracking is saying delivered, yet you still haven't recieved your item please fill out a contact form and we'll get right on it!

Returns

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We want to offer a hassle-free returns experience with Venture, so you have up to 30 days to initiate your return from the moment your Venture order is delivered. 

In order to return an item you'll need to do the following;

  • Contact our customer services representatives via our contact form, providing them with details as to why you'd like to return the item.
  • You'll need to arrange for the parcel to be sent back to us. The best place to do this is via Parcel2Go, they can provide you with the best rates.
  • Upon recieving the item, our warehouse team will conduct a full check of the item. If the item is returned in unused condition and all parts are included within their original packaging, then you will be eligible for a full refund. Otherwise you will recieve a partial refund, with an amount being deducted from the item price depending on the condition.

Need to return something? Get In Touch With Us Here!

  • Item must be returned within 30 days from the day you've received your order, transit times are not included within this time.
  • In order to be eligible for a full refund all items must be returned in unused condition and all parts and instructions must be present and within their original packaging.
  • Faulty or damaged items are fully inspected and, where applicable we will offer replacement parts or issue brand new items. As mentioned above they must be returned in unused condition
  • Venture currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different product, you'll need to place a new order via the website.
  • Fabric items such as playpens must be unworn, & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you.
  • We cannot provide refunds for any used hygenie items such as pottys or changing mats. - no exceptions.
  • Items covered in animal/human hair will not be accepted.
  • All items undergo a thorough inspection before any action is taken.
  • Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet.
  • Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.
  • We will aim to action refunds within 5 working days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 workings days to clear into your account.
  • Our returns address is: Venture UK Returns, Unit 9, Washington Centre, Halesowen Road, Dudley, West Midlands, DY2 9RE, United Kingdom.

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.  

UK Returns

Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

We'll notify you by email once the return has been processed.

International Returns 

Depending on the service used to return your item(s), it can take between 7 - 21 days(excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed. 

If you do have any concerns, contact us via email and get in touch with our customer care team, they'll no doubt be able to answer any queries you may have. 

Orders

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If for any reason you'd like to cancel your order, simply get in touch with us via our contact us page. We request that you do this as soon as possible, as eligible orders for next day delivery will be shipped before the 3pm on the day of purchase.

If you've placed an order, and the money has been debited from your account yet you haven't received your order confirmation email. How do you know your orders been recieved?

This usually means that the email you used to place the order has either a spelling mistake or the email may have gone through to your spam inbox. Firstly make sure you have checked all possible inboxes.

If you still cannot find your email simply email through to our customer services team, provide them with your order number and name and they'll be able to help.

Status 'completed' simply means your order has been packed by our warehouse team and it's currently on the way to you. 

You will receive a shipping confirmation shortly after detailing your tracking information. 

If your order has remained unfulfilled for more than 2 working days, please contact us with your order number and a member of the support team will get right on it. 

General FAQ's

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Venture does not have a call centre and we're not set up to handle high volumes of phone calls.

The Venture brand is built online, including our customer support. Though you may receive an automated response everyone once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.

If we feel your problem would be better handled over the phone, we'd be happy get in touch. 

Please get in touch through only one method of contact as contacting through multiple channels may delay response times for other customers.

All recent and previous product recall information can be found via the Product Safety Notices And Recalls page.

If you have any questions regarding product recalls, please get in touch through only one method of contact as contacting through multiple channels may delay response times for other customers.