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We want to offer a hassle-free returns experience with Venture, so you have up to 30 days to initiate your return from the moment your Venture order is delivered. 

In order to return an item you'll need to do the following;

• Contact our customer services representatives via our contact form, providing them with details as to why you'd like to return the item.
• You'll need to arrange for the parcel to be sent back to us. The best place to do this is via Parcel2Go, they can provide you with the best rates.
• Upon recieving the item, our warehouse team will conduct a full check of the item. If the item is returned in unused condition and all parts are included within their original packaging, then you will be eligible for a full refund. Otherwise you will recieve a partial refund, with an amount being deducted from the item price depending on the condition.

Need to return something? Get In Touch With Us Here!

• Item must be returned within 30 days from the day you've received your order, transit times are not included within this time.
• In order to be eligible for a full refund all items must be returned in unused condition and all parts and instructions must be present and within their original packaging.
• Faulty or damaged items are fully inspected and, where applicable we will offer replacement parts or issue brand new items. As mentioned above they must be returned in unused condition.
• Refunds are proccessed against your original payment method  and will be processed upon receiving your return.
• Fabric items must be unworn, & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you.
• We cannot provide refunds for any used hygenie items such as pottys or changing mats. - No exceptions.
• Items covered in animal/human hair will not be accepted.
• All items undergo a thorough inspection before any action is taken.
• Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet.
• Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.
• We will aim to action refunds within 7 working days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 workings days to clear into your account.
• Return postage must be organised by the customer. If the item is faulty we can arrange for either collection of the item or replacement of the parts free of charge.
• Our returns address is: Venture UK Returns, Unit 9, Washington Centre, Halesowen Road, Dudley, West Midlands, DY2 9RE, United Kingdom.

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.

Find out more about our Refund Policy.

UK Returns

Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

We'll notify you by email once the return has been processed.

International Returns 

Depending on the service used to return your item(s), it can take between 7 - 21 days(excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed. 

If you do have any concerns, contact us via email and get in touch with our customer care team, they'll no doubt be able to answer any queries you may have.